Cases, when your eligible for a refund

• If the user requests a refund before being contacted by the customer representative team.
• If the doctor rejects the case due to unmet user demands before initiating consultation, and no contact has been made with the user.
• When proper medical history or current medical records of the ailment are unavailable and communicated to the team before doctor consultation.
• Complaints deemed invalid by our health team.
• When a certificate is required for insurance claims regularization or duty regularization for government employees.

Cases, where user is not entitled for a refund

• A non-refundable product has been chosen by the user.
• The user is unwilling to attend the Doctor consultation
• A standalone online Doctor consultation has been booked.
• The user is submitting a certificate for a medico-legal case.
• User has filled the wrong Form and is looking for International certificate or any another product.
• The certificate has already been issued.
• The user's ailment claims are found to be incorrect or illegal.
• The user contradicts their own medical condition regarding the details provided in the form and during the doctor consultation, resulting in rejection by the doctor.
• If our medical team discovers that the information provided by the user is inaccurate or a fake certificate is requested.
• The user attends a Doctor consultation and subsequently wishes to cancel their order.
• The user fails to respond to any calls or emails from the support team for more than 14 days after booking their order.

Note:

• For Indian Medical Certificates, a refundable document format incurs a charge of INR 100/-. Non-refundable document formats do not qualify for refunds.
• For International Medical Certificates, a refundable document format incurs a charge of $3. Non-refundable document formats do not qualify for refunds.
• No refunds or edits are made to non-refundable services.
• After the refund is processed, the amount will reflect in your account within 7-10 business days.

Support

• Want to contact? -Mail at info@certifymyhealth.com