Terms and Conditions

Terms and Conditions

Terms of Use

This website (the “Site”) is operated by CertifyMyHealth (operated by Devyana Technologies LLP) (“we”, “our” or “us”). It is available at: https://certifymyhealth.inand may be accessed via other addresses or channels.

Services

CertifyMyHealth is an online platform that connects users with registered medical practitioners for the purpose of issuing digital medical certificates. These certificates are provided after a brief teleconsultation and are issued solely at the discretion of the consulting doctor. CertifyMyHealth serves only as a facilitating intermediary and does not issue or alter medical documents directly.

We do not guarantee the suitability of telehealth services for your individual case. CertifyMyHealth does not provide medical advice. All medical decisions and outcomes remain the sole responsibility of the attending registered medical practitioner.

Certificates for minors require parental or guardian consent. The final authority on issuance, diagnosis, validity, and refusal of a medical certificate rests with the doctor. CertifyMyHealth holds no liability for the denial, non-acceptance, or consequences resulting from the use of such certificates.

Working Hours and Timelines

Our standard working hours are:
  • Monday to Friday: 10:00 AM – 02:00 AM IST
  • Saturday, Sunday, & Public Holidays: 10:00 AM – 6:00 PM IST
Processing times (subject to receiving complete patient details and consultation):
  • Standard Cases: Within 90 minutes
  • Custom Format Certificates: Within 48 hours
  • Form 1A (Driving License): Within 72 hours (post receipt of Application No.)
  • Courier Dispatch: Within 72 working hours; delivery depends on courier timelines

Certificate Format & Usage

We issue certificates in English on the doctor's letterhead. These may include digital or hand-signed signatures, at the discretion of the doctor. CertifyMyHealth cannot alter issued certificates or provide location-specific details. Please confirm your organization's acceptance criteria before proceeding with our services.

Only patients (or guardians in the case of minors) are eligible for teleconsultation. The consulting doctor may reach out for additional medical history or clarification.

Refund Policy

No refunds will be provided if a doctor chooses not to issue a certificate after consultation, based on their professional judgment. Consultation fees are for the doctor’s time and not for the document outcome.

Verification Policy

Documents can be verified only by the organization to which the certificate was submitted. Verification requests:
  • Must originate from an official company/institutional email
  • Must include the patient in CC
  • Must state the purpose of verification and attach the certificate

Verification turnaround may take up to 20 working days. Certificates issued for medico-legal purposes (e.g., police, insurance, accidents) are not supported. Document tampering voids authenticity and legal validity.

User Responsibilities

You agree to provide accurate and complete information and comply with medical consultation protocols. You are responsible for reading and understanding all questions and guidance provided during the process.

Consent for Communication

By using the platform, you consent to receive calls or messages from CertifyMyHealth OR Devyana Technologies LLP regarding appointments, orders, or services. These communications may be sent to the mobile number or email you provide during registration.

Restrictions and Prohibited Conduct

You must not:
  • Use the site unlawfully or for unlawful purposes
  • Upload or distribute personal information without consent
  • Harass or abuse others through the platform
  • Use malware, hacking tools, or interfere with site operations
  • Copy or redistribute platform content without permission
Competitors are strictly prohibited from using our services or content for commercial advantage.

Intellectual Property

All content on the site is protected under intellectual property laws. You may not use, copy, or distribute any content without prior written consent from Devyana Technologies LLP.

Disclaimers

CertifyMyHealth OR Devyana Technologies LLP makes no guarantees regarding:
  • Platform availability or uptime
  • Accuracy or completeness of information
  • Specific outcomes of medical advice or consultation
  • Acceptance of certificates by employers, institutions, or agencies

The consulting doctor is an independent contractor, not an employee of CertifyMyHealth OR Devyana Technologies LLP . We are not liable for any professional conduct, advice, or omissions by the consulting doctor.

Limitation of Liability

To the fullest extent permitted by law, CertifyMyHealth and Devyana Technologies LLP shall not be liable for:.

  • Any indirect or consequential damages
  • Rejection of certificates by third parties
  • Platform downtime or data issues
  • Delay due to events outside our control (e.g., server failure, natural disaster)

Indemnification

You agree to indemnify and hold harmless CertifyMyHealth OR Devyana Technologies LLP, its owners, and operators from any claims or damages arising from your use of the platform or violation of these terms.

Termination

We reserve the right to suspend or terminate your access to the platform at any time without prior notice, particularly in case of misuse, fraudulent activity, or violation of these terms.

Dispute Resolution

Any disputes shall first be attempted to be resolved amicably through written notice. If unresolved within 30 days, disputes shall be referred to courts located in Jharkhand, India, which shall have exclusive jurisdiction.

Governing Law

These terms are governed by the laws of India. Users outside India must ensure their compliance with local laws.

Miscellaneous

  • The platform does not create a doctor-patient relationship with CertifyMyHealth OR Devyana Technologies LLP
  • CertifyMyHealth OR Devyana Technologies LLP does not offer emergency medical services
  • Users are advised to call emergency services in case of urgent health needs
  • CertifyMyHealth OR Devyana Technologies LLP may change these terms at its sole discretion; continued use of the platform constitutes acceptance of the updated terms
For any concerns, contact us at info@certifymyhealth.in

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